We strive to provide you with the highest quality medications and exceptional customer service. We understand that sometimes circumstances change, and you may need to return or seek a refund for your purchase. We encourage you to carefully review our refund policy and contact our dedicated customer support team if you have any questions or concerns.
Returns and Eligibility: We accept returns and provide refunds for eligible products within 7 days from the date of delivery. To be eligible for a return, the product must be unused, unopened, and in its original packaging.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer support team within 3 days of receiving the package. We will promptly arrange for a return and provide a replacement or refund, depending on your preference.
Expiry Dates: We guarantee that all medications shipped from our pharmacy have a reasonable shelf life. If you receive a product with an expired or nearing expiration date, please notify us immediately.
Refund Process: Once we receive the returned product and verify its eligibility, we will initiate the refund process. Refunds are typically issued using the original payment method. Please note that it may take 7 business days for the refund to reflect in your account.
Shipping and Handling Charges: Please note that shipping and handling charges are non-refundable unless the return is a result of our error or a damaged/incorrect item.
Non-Returnable Items: For safety and hygiene reasons, certain products, such as personal care items, supplements, or perishable goods, may not be eligible for returns or refunds. Please review the product description or contact our customer support for further clarification.